Refund Policy

At ERDify Studio, we strive to deliver a premium experience. If you are not completely satisfied with your Pro subscription, our refund policy is designed to be fair and transparent.

We offer a 7-day money-back guarantee for all new "Pro" subscription purchases. If the platform does not meet your expectations within the first week, you are eligible for a full refund of your initial fee.

To ensure fairness, we grant refunds under the following conditions:

• The request is made within 7 calendar days of the transaction.
• The platform experienced significant technical failures that prevented core feature usage.
• Duplicate charges occurred due to a billing error on our side or our payment provider.

In some instances, we cannot process a refund request:

• The request is made after the 7-day guarantee period has expired.
• The account has already utilized a high volume of AI-powered SQL parsing generations for the current cycle.
• The account was terminated due to a verified violation of our Terms of Service.
• Dissatisfaction with features explicitly marked as "experimental" or "beta".

To initiate a refund, please contact us at contact@erdify.my.idwith your transaction details. Our team will review your case and typically process approved refunds within 3-5 business days.

Canceling your subscription prevents future billing but does not automatically trigger a refund for the current period. You will continue to have "Pro" access until the end of your billing cycle.